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Support

24/7 Support

How Can We
Help You?

Our dedicated support team specializes in employment verification, tier progression, and multi-currency lending. Get expert help with work ID verification, salary deduction setup, and platform navigation.

Platform-Specific Help

Get specialized help for Zorava's unique employment verification and tier-based lending system.

Employment Verification Help

Get help with work ID uploads, monthly renewals, and employment status management.

• Work ID photo requirements and guidelines
• Monthly renewal reminders and process
• Employment status change notifications
• Salary deduction authorization setup

Tier Progression Support

Understand the 6-tier system and how to advance from Bronze to Elite status.

• Tier requirements and benefits explanation
• Loan limit calculations by tier and currency
• Performance metrics and advancement criteria
• Elite tier privileges and exclusive features

Multi-Currency Assistance

Navigate our 19-currency platform with Wise card integration and real-time conversion.

• Currency selection and conversion rates
• Wise card setup and integration
• International transfer procedures
• Cross-border lending compliance
< 2 hours
Average Response Time
98.5%
Customer Satisfaction
99.2%
Issues Resolved
12
Languages Supported

Choose Your Support Channel

Multiple ways to get help when you need it most.

Fastest

Live Chat

Get instant help from our support team

Available:24/7
Response:Immediate
Contact Now
Detailed

Email Support

Send us a detailed message about your issue

Available:24/7
Response:< 2 hours
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Personal

Phone Support

Speak directly with a support specialist

Available:Mon-Fri 9AM-6PM EST
Response:Immediate
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Premium

Video Call

Screen sharing for complex issues

Available:By appointment
Response:Same day
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Self-Service Resources

Find answers instantly with our comprehensive help resources.

Help Center

Comprehensive guides and tutorials

200+ articles
Explore

Video Tutorials

Step-by-step video guides

50+ videos
Explore

Community Forum

Connect with other users

1000+ discussions
Explore

API Documentation

Technical documentation for developers

Complete API docs
Explore

Frequently Asked Questions

Quick answers to the most common questions from our community.

Getting Started

Borrowing

Lending

Employment Verification

Still Need Help?

Send us a message and we'll get back to you as soon as possible.

Get in Touch

support@zorava.com
+1 (555) 123-4567
24/7 Support Available

Enterprise Support

Need dedicated support for your business? Contact our enterprise team.

Enterprise Contact

Emergency Support

For urgent issues related to fraud, security breaches, or account compromises.

Emergency Hotline: +1 (555) 911-HELP
Available 24/7 for Critical Security Issues